Committed To:
Committed To Quality
Since 1934, Osmose has provided the utility industry with products and services designed to improve system reliability and reduce costs. Through its leadership, innovation, and operations, Osmose is proud to have set industry standards and built a reputation founded on quality.Good quality work can be defined in many ways, including conforming to a set of requirements, being free of deficiencies or defects, and a high degree of excellence. Regardless of how it’s defined, Osmose believes a quality product or service is one that is what you, the customer, expects, delivered when you expect it. Our customers value and expect quality; they do not expect to have to ask for it or pay extra for it. Quality, therefore, is the basis for customer satisfaction and critical to the success of Osmose.
We recognize that in order to achieve our vision of consistently delivering a superior level of quality in products and services, quality must be deliberately managed through a focus on five interrelated elements. These five elements are the foundation of the Osmose Quality Management Program:
- Management leadership
- Quality assurance
- Quality control
- Monitoring and measuring
- Continuous improvement